At Walk Bliss, we want you to be completely satisfied with your purchase. That’s why we offer a clear and customer-friendly return and exchange policy. Please review the details below to ensure a smooth and transparent process.
Return & Exchange Period
You may request a free return or exchange within 15 days of receiving your order. To be eligible:
- The item must be unused, unwashed, and in its original packaging.
- You must provide proof of purchase (such as an order number or receipt).
How to Start a Return/Exchange:
Contact our customer service at service@walkbliss.com with your order number and reason for return or exchange. We will guide you through the next steps and provide a return shipping label if applicable.
Refund Processing
Once we receive and inspect the returned item(s):
- Your refund will be processed within 3–5 business days.
- Refunds are issued to the original method of payment.
- You will receive a confirmation email once the refund is processed.
Note: Refund processing time may vary depending on your bank or payment provider.
Responsibility for Damaged or Incorrect Items
We take great care in quality-checking all items before shipment. However, if something goes wrong, here’s how we handle it:
If the item is damaged due to a manufacturing defect or packaging/shipping error on Walk Bliss’s side: We will cover the return shipping cost. You may choose a full refund or a replacement at no extra cost.
If the item is damaged due to customer misuse, improper care, or handling: The customer will be responsible for return shipping and any additional replacement fees.
Please contact us with clear photos of the issue so we can assess and resolve it quickly.
Non-Returnable Items
Certain items are non-returnable and non-exchangeable, including:
Customized or personalized socks (e.g., with names, logos, or unique designs created on request)
These products are made to order and cannot be resold.
We recommend double-checking size, design, and order details before placing a custom order.
Exchanges
If you'd like to exchange an item for a different size or style:
Follow the return process above.
Once we receive your original item, we’ll ship the replacement to you free of charge.
If the requested item is out of stock, we’ll offer alternatives or process a full refund.
Contact Us
If you have any questions or concerns about our return and exchange policy, please don’t hesitate to reach out:
Email: service@walkbliss.com
Customer Service Hours: Monday–Friday, 9 AM – 6 PM (GMT-8)
Thank you for choosing Walk Bliss. We’re committed to making your shopping experience smooth and worry-free!